Overview

At Pure Meds UK, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please follow our simple return and exchange policy.

Cancellations

You can make changes to your order or cancel it within up to 24 hours after order placement. We often ship very quickly, sometimes in just a few hours.

Beyond 24 hours (or earlier if the order has already shipped), orders are considered final and will proceed to shipping.

Please request any order cancellations or modifications as soon as possible by writing to our customer care team at info@puremeds.uk

Once an order ships, even if that is within a few hours of ordering, we can no longer edit or cancel it – you will have to receive the item if you then wish to request a return or exchange.

Returns

  1. Eligibility for Return:
    The item must be unused and in the same condition as when you received it.
    The item must be in its original packaging, with tags attached.
  2. Responsibility for Shipping Costs:
    Pure Meds UK will be responsible for shipping costs for products with manufacturing defects, incorrect items, or items damaged upon receipt. Simply send us a photo/video of the issue to info@puremeds.uk and we will process a replacement or refund. No need to return the affected items. Make sure to contact us within 5 days from delivery date.
    The buyer is responsible for shipping costs for returns and exchanges due to personal preference, incorrect product selection, or other non-defective reasons. Please note: original outbound shipping fees are non-refundable under any circumstances and will not be credited in disputes or charge backs.
  3. Timeline for Returns:
    Eligible items may be returned within 7 days from the date you received the item.
    Damaged, missing, or incorrect items reported after 15 days from the delivery date will not be eligible for a refund or replacement.
  4. Product Selection:
    We highly recommend following the product and instructions found in each meds description to ensure the correct product selection.
  5. How long does it take to get a refund?
    Once we receive and inspect your returned item, we’ll send you an email notification of receipt. Your refund will then be processed promptly, with a credit applied to your original payment method within 1-5 business days.
  6. For Late or Missing Refunds:
    Check your bank account again.
    Contact your credit card company, as it may take some time for your refund to be reflected.
    Contact your bank, as there may be a processing time before a refund is posted to your account balance.
    If you still have not received your refund after following these steps, please contact us at info@puremeds.uk

Email info@puremeds.uk providing the following information regarding your return:
Clearly state whether you are requesting a replacement or a refund for your returned item.
Include the tracking number associated with your return.

Please note:

You will be responsible for all applicable tax’s customs duty, and clearance charges.
We recommend labeling the parcel RETURNED GOODS to avoid custom charges. Please ensure you keep a copy of your returns receipt until the your return has been received and refund processed.
Some deliveries may be subject to additional customs & import fees. If you refuse to pay duties & taxes, delivery costs for returning your parcel back to us will be subtracted on your order.

We hope that this policy provides you with the peace of mind to shop with confidence at Pure Meds UK. If you have any questions or concerns, please don’t hesitate to contact us at info@puremeds.uk